Chandra D. Anderson

546 Marcus Ct. Chesapeake, VA 23320

Chandra.d.anderson@gmail.com (757)695-0418

                                          

 

Objective

 

I am a certified experienced Network Administrator/Engineer and VoIP technician who is eager to further my experience and knowledge in the Networking area. Prior military service has given me great experience as a leader and a follower.

 

Technical Experience

Operating Systems: Windows 2000/XP/Vista/Windows 7/8, Cisco IOS CLI, Linux, Solaris 
Networking Protocols: TCP/IP, OSPF, RIP, EIGRP,BGP, Frame Relay, VOIP, SNMP, CDP, STP, RSTP, 802.1x/q, 802.11b/g/n, Telnet/SSH, HDLC, FTP, PPP, DNS, DHCP, ATM, SONET 
Networking Software Tools: SNMPc,WhatsUp Gold, ftp, Cisco Unified Call Manager v4-10, IP Communicator, Unity, IPCC Express,  Remedy, Solarwinds
Networking Hardware: Cisco 2900/3500/3600/3700/4500/4600/6500 series switches, Cisco routers 2600/2900/3800/7600 series, Multiplexers, CSU/DSU units, Fiber optic modems, Promina 400/800, CSUMS, KVM, CITRIX Wanscaler, Tandenburg VTC, TACLANE E-100/KG175-D, KIV17/19a/7m, SKL, ANCD, cat5/5e/6 and coaxial cabling to include endpoint and wall jack termination 
 

Chronological Work History

Sentara (Tek Systems)

Network Engineer    Feb 2016 – Present

·  Design infrastructure for new network closets in various hospitals and locations

·  Develop quotes for Cisco Purchases

·  Assist in the implementation of Cisco ISE and TrustSec across enterprise

o  Identify and remediate any devices not compatible with ISE

·  Troubleshoot connectivity issues involving Cisco Switches, Routers, and Nexus Equipment

·  Upgrade IOS Code versions to meet standards across the Enterprise

·  Responsible for upgrading the Distribution Layer (Cisco 6500 series to 3850 switches) across Hospital networks.

·  Upgrade Wireless Controllers (Cisco 5508)

·  Use Solar Winds to run compliance reports to assist in configuration management

·  Utilize Stealth Watch to monitor IP Traffic between endpoints

 

Naval Warfare Development Center

Network Operations EngineerJune 2015 –Feb 2016

·   Responsible to maintain/make changes/monitor network connectivity using What’s Up Gold/Solar Winds for all Enclave levels of the network

·   Responsible for changing VLANs, updating VRF’s, TACLANES, VoIP phone configurations

·   Responsible for adding/modifying/deleting routes out of static route tables

·   Creating/Managing/Maintaining Tunnel Configurations

·   Clear DHCP Conflicts and verify DHCP settings

·   Added/modified port rules and IP Addresses in CISCO ASA 5500 Series Firewalls

·   Troubleshoot network connectivity issues containing Cisco Routers/Switches/Firewalls including connectivity issues involving circuits to various ISP’s.

·   Maintain port security via an ACS Server and MAB on individual ports.

·   Update IOS software via CLI and software tool HPNA

FergusonDec 2013 – June 2015

Network Analyst

·   Responsible for analyzing current network environments, identifying necessary equipment for network upgrade, organizing and preparing network equipment configurations for new equipment, assist on site technician with instructions installing network equipment, identify, troubleshoot, and resolve any network connectivity issues

·   Configured Cisco Router and Switches to include Voice Ports, access lists, data circuits, DMVPN, switchport interfaces configurations

·   Responsible for building Call Manager Environments for numerous stores per Fergusons standardization documents including, Partitions, Calling Search Spaces, Route Patterns, Phones, Media Resource Groups, Media Resource Group Lists, MTP, Conference Bridges, Transcoders, Translation Patterns, Directory Numbers, and Device Pools

·   Assisted in maintaining and auditing DCHP Server (Infoblox) creating necessary blocks as well as identifying ones that were not in use.

·   Created, updated, corrected, and modified standard documentation to help stream line processes

·   Provided next day support when necessary ensuring absolute customer satisfaction

·   Served as a higher level of escalation point for Network Support with trouble tickets

·   Responsible for Cage Inventory and tracking of incoming and outbound equipment

·   Built Arc Environments

·   UCCE Training

·   Participated in Call Manager Server Cluster Upgrade taking the cluster from a 5 to a 16 server environment

·   Able to troubleshoot voice quality issues including dropped calls, 1 way audio, feedback noise, and busy signals

Dell SetonMay 2013-Dec 2013

Telecom Engineer

·   Worked on VoIP conversion project removal of legacy Nortel switches for entire Seton Medical Center network in the state of Texas

·   Responsible for configurations in VG 224 and CUCM 8 involving: DID’s, Translation Patterns, Call Park, Intercom, Background images, ringtones, creating, deleting, migrating phones, name and caller ID adjustments, Call Pick Up Groups, Paging, Voice Mail, Calling Search Space and Partitions configuration. Also including Cisco Voip phone accessories such as wireless and wired headsets.

·   Provide optimum customer service via ticketing system throughout the Seton Medical Center network

·   Perform surveys and conduct interviews of sites throughout the Seton Medical network gathering critical data for their voice services that needed to be transferred to their new VoIP network

·   Plan, document, and prepare equipment including Cisco 3750x switches, Cisco 2921 routers, various cable lengths from 1ft – 20ft+, wall mounts, color and number tape, for placement throughout the Seton Medical Center network

·   Maintain communication closets standards including documentation up to date and current, and cleanliness of the communication closets.

·   Trace, remove, and  place cross connects in communication closets

·   Meet the SLA standards and procedures set by the department per project including following all necessary change procedures

·   Make necessary configuration changes in CUCM 8.0

·   Place, configure, monitor, and maintain, VG 224, Cisco routers 2921’s, and 2911’s as well as ensure they are properly setup for power failure via UPS with battery packs

·   Work with Dell Networking Department on conversion nights to ensure minimum downtime

 

Cisco – Insight GlobalJan 2013 – June 2013

Senior Tier 1 Network Engineer for Cisco TelePresence Support

·   Able to troubleshoot and make configuration changes via CLI in Cisco devices as well as Tandberg devices using Linux

·               Assist customers via Remedy ticketing system and phone calls

·   Able to clearly identify root cause of incidents, work with customer and other internal engineers to quickly resolve outages

·               Experienced with QoS on Cisco routers and voice

·   Trained in supporting and maintain leading edge technologies for WAN / LAN, Security, VOICE and Telepresence related technologies

·               Configured IP Communicator soft phones as well as voice mail

·   Responsible for in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN/LAN, Voice, Security and Telepresence related incidents

·   Responsible for configuring, troubleshooting, debugging and administration of Cisco technologies of Routers, Switches, Cisco Call Manager, Cisco Telepresence , Tandberg endpoints, Firewalls and the Voice technologies

U.S. Army Network Administrator 
U.S. Army – Ft. Hood, TX       September 2007 – December 2012

·               36+ weeks of hands- on I.T. and Networking training at the US Army Signal Center at Ft. Gordon, Georgia. Graduated with honors.

·               Actively sought unfamiliar tasks to increase technical skill in addition to common tasks.

·               Assist in the planning and implementation of the transition from a "tactical" to a "strategic" network on base for all data and voice endpoints.

·   Assisted setup and maintenance of fiber cable layout for entire Forward Operating Base of Spin Buldak. adding and replacing cabling to ensure user connectivity.

·               Follow and enforce Information Assurance standards and best practices regarding physical site security and manning, port security configuration maintenance, USF-I approved software, and classified data spillage prevention and response procedures.

·   Identify and resolve user problems

·               Responsible for drawing, pre-loading, and destroying COMSEC monthly.

·               Manage VOIP additions, modifications to telephones and directory numbers via Cisco Call Manager.

·               Created a 4 digit dialing pattern for internal base calls to avoid the 10-digit dialing.

·   Actively monitor, troubleshoot and document layer 2 and 3 network issues on entire base of F.O.B. Spin Buldak.

·               In charge of training incoming troops on how to troubleshoot and maintain the network.

·               Survey and perform Cisco switch configuration and installation on sites requiring new network services.

·               Managed remote sites using Call Manager Express assuring connectivity.

·               Experienced with IPCC and Unity.

·               Maintain server to ensure users always had accessibility

·               Train on and maintain equipment

·               Compile, enter, and process information

·               Completed tactical drivers course at F.O.B. Sykes, Iraq

·               Loaded radios with COMSEC to ensure secure communications between units.

·               Installed printers for users

·               Created and managed accounts

·               Resolve customer requests via Remedy ticketing system.

 

Education / Certifications

Tidewater Community College – 2005 – 2007, 2013 - Current

Computer Science, Network Infrastructure Specialist, Network Administration Specialist 

CompTIA Certifications: Security +, Network +

Cisco Certifications: CCNA, CCDA, CCNA Voice, CVOICE (1 of 5 for CCNP Voice)

CCDP,CCNP

 

References

Available Upon Request

Inactive TS / SCI Security Clearance